Frequently Asked Questions
A collection of the most frequently asked questions and common issues.
- How to change payment information
- How to find orders missing from order history?
- I can't sign in to chat on Livestreams
- I need to make an adjustment to my order. What do I do?
- I received my order, but it doesn't work! What can I do?
- Is your site secure?
- Privacy Policy
- Scrapbook.com Rules & Terms
- Secure Supported Browsers
- The class video won’t play. What do I do?
- What do I do if I'm having trouble ordering?
- What happens if an item I ordered is found to be out of stock?
- What is your return policy?
- When can I expect to receive my order?